139 - Indian Railways Tele-helpline Celebrates First Anniversary

In 18th of July 2008 "139 - Rail Sampark", the national enquiry for Indian Railways (IR) successfully completed its first year of operations today. The service was launched with the purpose of bringing high quality information service within respond of every passenger. The service has extended extensively registering over lakes of calls in a day from Worldwide. The service was launched in Pune, by the Railway Minister Sh. Lalu Prasad Yadav, with the aim to build 139 the only way of contact with the railways for rail passengers and provide them a complete range of service, including numerous additional services.

National Train Enquiry System is another program of Indian Railways which offers train running position on a current basis through various output devices such as terminals in the station enquiries and Interactive Voice Response (IVR) at important railway stations. Indian Railways (IR) are committed to provide improved telecommunication system to its passengers.

Indian Railway (IR) enquiry services “139” delivered by Bharat BPO that handles all kind of enquiries pertaining to arrival, departure, schedules of trains plying between two stations, reservation and PNR of come in status, fare enquiry, availability of Tatkal accommodation, journey planning, concession and cancellation rules, trains between stations and many more. This “139 - Rail Sampark” call center support is available in 11 local languages across India. All the calls are answered, mostly, within 3 rings and are attended within about 2 minutes.

"139 - Rail Sampark" enquiry services facility is available 24*7 and railway passengers can register their complaints/suggestions regarding food and catering services. Wherever possible, action is taken on actual time basis for redressed of their complaint. Facility of booking rail reservation ticket at 139 - Rail Sampark” is one step advance in the enhanced passenger service. By providing another option of booking tickets through phone, their endeavor is to make travel much easier, convenient.

After the success of 139 – “Rail Sampark”, the Managing Director of Indian Railway Catering and Tourism Corporation Ltd, Sh. Nalin Shinghal, said, it is a service that is revolution in the making, with IRCTC’s internet ticketing services already providing to be a run away success “139 - Rail Sampark” will change the way a customer interacts with the Indian Railways. It should assure Indian Railways’ users to consider 139 as their reliable travel companion.